Last updated: September 25, 2026

​

Underhill Stump Grinding (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we may collect when you visit www.underhillstumpgrinding.com, contact us, or request an estimate, and how we use and protect that information.

​

Information We Collect

We may collect information that you voluntarily provide when you:

• Request an estimate

• Complete a contact form

• Call, text, or email us

• Send photographs or information about a property or stump-removal project

This information may include your name, telephone number, email address, service address or general location, project details, photographs, and any other information you choose to provide.

Our website and its service providers may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, approximate location, and information collected through cookies or similar technologies.

 

How We Use Your Information

We may use the information we collect to:

• Respond to questions and estimate requests

• Schedule and provide stump-grinding services

• Communicate about an appointment or project

• Prepare estimates, invoices, and business records

• Improve our website and customer service

• Maintain the security and proper operation of our website

• Comply with legal, tax, insurance, or regulatory obligations

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

 

Text Messages, Calls, and Emails

If you provide your telephone number or email address, we may use it to respond to your inquiry, provide an estimate, schedule service, or communicate about your project.

We do not send recurring promotional text messages unless you have agreed to receive them. You may ask us to stop contacting you at any time.

 

Wix and Other Service Providers

Our website is hosted through Wix.com. Wix may store or process website information through its servers, databases, analytics tools, and applications.

We may also use service providers that assist with website hosting, forms, analytics, maps, email, telephone communications, scheduling, payment processing, bookkeeping, or other business operations. These providers may process information only as necessary to perform services for us or as otherwise permitted by law.

Third-party services have their own privacy policies and data-handling practices.

 

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Keep the website operating properly

• Remember visitor preferences

• Understand how visitors use the website

• Measure website performance and traffic

• Help protect the website from fraud or misuse

You can limit or block cookies using your browser settings. Disabling certain cookies may affect how some website features operate. When available, you may also use the website’s cookie settings to manage optional cookies.

 

When We May Disclose Information

We may disclose information:

• To service providers that help us operate the website or business

• When necessary to provide a requested service

• To accountants, insurers, attorneys, or other professional advisers

• When required by law, subpoena, court order, or government request

• To protect our rights, property, customers, business, or public safety

• In connection with a sale, transfer, or reorganization of the business

We do not disclose personal information to unrelated third parties for their independent marketing purposes.

 

Information Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

When information is no longer reasonably needed, we may delete it or retain it in a form that does not identify an individual.

 

Information Security

We use reasonable administrative, technical, and physical safeguards appropriate for a small service business. However, no website, email system, text message, or method of electronic storage can be guaranteed to be completely secure.

Please do not submit Social Security numbers, banking credentials, medical information, or other highly sensitive information through our website forms, email, or text messages.

 

Your Privacy Choices

You may contact us to:

• Ask what personal information we have about you

• Request that inaccurate information be corrected

• Request deletion of information, subject to legal and business-record requirements

• Withdraw consent for optional communications

• Ask questions about how your information is handled

We may need to verify your identity before completing a privacy request.

​

Third-Party Websites

Our website may contain links to third-party websites, maps, social media services, or other external resources. We are not responsible for the privacy or security practices of those third parties.

 

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date. Changes become effective when posted unless otherwise stated.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

Underhill Stump Grinding
Agawam, Massachusetts
Phone or text: 413-348-7293
Email: underhillstumpgrinding@gmail.com